Invoicing > Free Type Credit Note

Create a credit note in the same way as a part invoice. Credit notes are listed with invoices but appear with a red background. A credit note does not list the product(s) so you need to type in what you are crediting.

1.Open a sales order

2.Make sure it is saved so you can see the progress toolbar

3.Click the drop down arrow by Invoice and select Credit Note (Create)

1.Right-click a sales order reference number

2.Select Invoicing & Payments

3.Select Credit Note (Create)

The Create Credit Note screen displays. (The left hand side displays any transaction history).

4. Select from the drop down box for Invoice What.
This displays preset payment amounts depending on how you set up payment stages.

5. Edit the credit date if required

6. Input any free text as the content for the credit note. (Products will not be listed)

7. Enter the credit amount either as a nett total or a grand total

With the Calculate VAT box ticked EQ will calculate the total

8. Click Save Credit Note & Print to show the standard print options

The credit note is now stored on the Invoices tab of the customer screen and the projects screen and can be reprinted by right-clicking on it.

See how to cancel an invoice/credit note.

Deduct Credit Notes

The default behaviour does not deduct credit notes from the outstanding balance. Enable this under Tools > Customise > Invoice Layout and tick the box....

Deduct Credit Notes from outstanding balance

Tick this so that credit notes are deducted from the order balance. When changing this option you will need to use the button "Recalculate All Balances" so that all previous credit notes and balances are re-calculated.